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SHIPPING INFORMATIONShipping Dates for Plant Material1) 'Shipping Begins' dates are approximate based on the previous year's shipping schedule. Actual dates are supbject to change with weather conditions including temperatures in your area as well as ours.2) Fall Shipping begins mid-September through Christmas, weather permitting. Spring shipping begins in late March through mid-June, weather permitting.3) It is our goal to ship plants at just the right time for your particular area. We will check your zone, check the weather and ship when it is safe! We encourage customers to order early to ensure that you get just what you want - 'first come, first served'! 4) In the very rare case where weather may prevent delivery of tender plants intended as gifts, we will send an announcement of your gift and then ship as soon as it is safe.5) All Hardgood orders are shipped with your plants, unless you request otherwise. Click Here to View Important Zone Information
Fall Shipping Schedule:
PLANT SHIPPING STATEMENT It is our goal to ship plants at just the right time for your particular area. Some of the plants can be shipped year round, while others require specific timing. We encourage customers to order early to ensure that you get just what you want – “first come, first served”! We avoid shipping plants near the end of the week to avoid having them sit in a warehouse over the weekend. Requesting Express Shipping at the end of the week does not guarantee that plants will ship that week. Regretfully we cannot ship outside the continental U.S. or to Alaska. Please be sure your address is correct (incorrect addresses result in extra charges to you and delayed shipments). Postal box users please give a physical address for shipments. Our top-quality plants are packed in our own greenhouses by our own staff, in a manner to ensure that you receive them in perfect condition. Once they arrive at their destination, care in handling is a must. We include instructions for planting in every order. And, you are always welcome to contact us with any questions you may have. The time, gas and frustration you save by not running around town looking for these plants from garden center to garden center will more than pay for the shipping! EMAIL ADDRESSES are how we contact you should we have questions regarding your order, notifying you of your shipment delivery or relay other important information. Your email and personal information WILL NOT be used for any other purpose. LIVE PLANT GUARANTEE Every plant we ship has been grown on our farm and packed by our staff of dedicated employees. On occasion, we will ship plants from our contracted growers who have been hand-picked by us, and we have been doing business with them for over 20 years. Each plant is of the finest quality - inspected by us, packed by us and sent to ensure that you receive a healthy product. Inspect your plants immediately upon arrival. If there are problems, please email our office within 72 hours of arrival. Remember that plants will experience a little wear in their travels, so expect a yellow leaf or two and it is not unusual to find a broken stem as well. Plants will perk up with proper care. Follow our planting and care instructions carefully. We are not responsible for delays or damages in shipping, but we will provide you with WRITTEN instructions to assist you in filing a claim with the shipper. These are found attached to your packing slip. We want you to be happy and satisfied with your plants. It is your responsibility to find the right home for your plants, to give them enough water, sun and nutrients to keep them healthy, to protect them from extreme weather and to plant them in a timely manner. Once in your care, any plant can be affected by its environment and we cannot take responsibility for the soil conditions, inclement weather or any other forces of nature that can harm your plants. We are always available to answer questions and provide help. Hard Good Shipping Statement Our hard goods are packed in our own warehouses, by our own staff, in a manner to ensure that you receive them in perfect condition. We offer gift wrapping for almost all of our goods. Returns: The Growers Exchange Shipping charges are not refundable on returned items More Shipping Information We offer several options for shipping: Regular Ground shipping generally takes 7-10 business days. We also offer Express Shipping and Overnight but please remember that requesting Express Shipping near the end of the week does not guarantee that they will arrive that week. In the event that you would like OVERNIGHT, please contact us by phone for a Rate Quote. Additional Shipping Charges are placed on certain products that require an extra freight cost to ship to you. Usually these products are over sized or difficult to ship. The charges are added to your shipping total, not your subtotal, at the time of checkout. They are in addition to any normal shipping rates that we offer. They are displayed to you when viewing a product, or after you have added one to your cart, so that you are aware of all costs at all times. Shipping Rate Chart
Security PolicyOrders placed on our website utilize SSL (secure socket layers) to protect credit card information so that it cannot be read in transit. The company that we have selected to safeguard your information in AUTHORIZE.NET. Authorize.Net is committed to safeguarding customer information and combating fraud. They have implemented industry leading security initiatives, and merchants are protected by the strongest encryption methods and security protocols available. They continue to develop new solutions to provide our merchants and their customers with confidence and security.Privacy PolicyThis privacy notice discloses the privacy practices for www.thegrowers-exchange.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
Information Collection, Use, and Sharing We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information
Security Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. Cookies |
The Growers Exchange Accepts Visa & Mastercard as Payment
